Privacy Policy

Effective Date: 01/01/2025

Narrow Lane Entertainment LLC ("we," "our," or "us"), operator of The Sim Room, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information: When you make a booking or contact us, we may collect your name, email address, phone number, and other details you voluntarily provide.

1.2 Payment Information: Payments are processed securely through third-party providers. We do not store your credit card or payment details.

1.3 Usage Data: We collect anonymous data about how you use our website, such as pages viewed, session duration, and referring websites.

1.4 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You may adjust your browser settings to decline cookies if you prefer.

2. How We Use Your Information

We use your information to:

Process and manage bookings
Send booking confirmations, access codes, and informational emails or texts
Provide customer support
Improve our website and user experience
Send occasional promotional communications (you may opt out at any time)

3. Sharing and Disclosure

3.1 We do not sell, rent, or trade your personal information to third parties.

3.2 We may share your data with trusted third-party service providers (e.g., payment processors, SMS/email platforms) solely for the purpose of delivering our services.

3.3 We may disclose information if required by law or to protect our legal rights, safety, or property.

4. Data Retention and Security

4.1 We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

4.2 We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or destruction.

5. Your Rights and Choices

5.1 You have the right to access, correct, or delete your personal information. You may also opt out of receiving promotional emails or texts by using the unsubscribe link or contacting us directly.

5.2 If you wish to make a data request, please contact us at [Insert Contact Email].

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

7. Updates to This Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [Insert Contact Email].